Frequently asked questions

1. Sign up by using the MSC online portal at www.mercantilesec.com. 2. Complete the onboarding process. 3. MSC will review the application. 4. MSC will send an email to the client once the account has been approved. 5. Fund the account via UPAY or bills payment provided on the website.

1. Valid government ID with picture and signature - Passport - Driver's License - SSS or GSIS identification card - Voter's identification card - Senior citizen identification card - Tax identification card - Unified Multi-purpose ID 2. For Corporate Accounts - Photocopy of latest Articles of Incorporation as certified true copy by the SEC or by the Corporate Secretary - Photocopy of latest By Laws of the corporation as certified true copy by the SEC or by the Corporate Secretary - Photocopy of latest General Information Sheet as certified true copy by the SEC - Original copy of Secretary's Certificate of board resolution authorizing the corporation to open an account with MSC with specimen signatures of designated signatories. - Photocopy of two (2) valid government ID of the corporate designated signatories.

1. Inform MSC of your intention to go online by sending an email to onlinesupport@msc.com.ph. 2. Sign up on the MSC Portal.

Use the Add Fund button on your dashboard and choose your preferred payment method. Then email a copy of the deposit slip with your complete name, with the subject "MSC Deposit", to onlinesupport@msc.com.ph and accounting@msc.com.ph.

Checking of Stock Position and Account Balance You can check your positions and balances by clicking on the 'TRADING' tab, and on the secondary option, click 'VIEW PORTFOLIO'. This will then display a summary of your listed stock positions with its current market value. You can also find your actual cash balance on this summary along with your potential buying power. Your actual balance shows how much money you have while you're buying power shows what is available for purchase after any committed values for posted orders. Your total equity value will display your total net worth by adding both your remaining cash balance and the market value of all positions. Forgot Username or Password Click 'Forgot' and you can enter your username and a new password will be sent to your e-mail address. You can also click the security question you chose and input your security answer.

O – Open: posted in the market with no match yet. PF – Partially filled: partially matched. F – Filled: fully matched and done. X – Rejected: rejected by the exchange, system or broker. C – Cancelled: posted but eventually cancelled. FA – For approval: pending broker approval. PRC – Processing: being processed by the system. Q – Queued: posted during off-market hours. If online trading has a system failure, call our off-site trading desk at (02) 8639-1980 or (02) 7910-6672, or message us on Viber at 0917 838 2388 to post or modify an order.

Client can call us or send us an email at admin@msc.com.ph informing us of the intention to withdraw funds stating their bank, its location, account name, account number, and the amount if it is for deposit. There will be three (2) days clearing from the transaction date before proceeds from sale of securities may be withdrawn.

It will become dormant if no transaction is executed for at least one year. In such case, the client's online account will be converted to a regular account and access to online trading will cease. In a regular account, buying and selling of stocks will be done through our traders on the trading floor.

Send us an email of your intent at onlinesupport@msc.com.ph. Pay the appropriate Upliftment Fee which is P220.00 for every stock certificate. This can be charged to your online account provided your account has sufficient cash balance to cover the upliftment fee. At times, the Transfer Agent may require you to personally appear in their office. We will notify you if this is required. Processing may take one (1) to three (3) months depending on the Transfer Agent. We will notify you once the stock certificates are available for release. If the certificates will be picked up by a representative, please make sure that he/she can present a valid ID and a duly signed Authorization to Pick-up Certificate Form.

The request to transfer stockholdings from MSC to another stockbroker electronically shall follow the following procedures: Fill up the EQ Trade Form. - Submit the accomplished and signed request to us and send them a separate instruction to the broker that you wish to transfer to. - Pay the appropriate EQ Trade fee which is P75.00 per stock regardless of the number of shares. This can be charged to your online account provided your account has sufficient cash balance to cover the EQ Trade fee. - EQ trade transfers are accomplished in three to five working days or depending on the counter execution of the receiving stockbroker.

Please take note of the following before submitting all stock certificates. 1. The name appearing in the stock certificate/s should have the same name as that appearing in your online account. 2. The duly endorsed stock certificates should be submitted to MSC Office. 2. Submit copies of your latest valid IDs. 3. Pay the appropriate lodgment fee which is P177.00 for the first certificate and additional P77.00 for every succeeding certificate (per stock basis). At times, the Transfer Agent may require you to personally appear in their office. We will notify you if this is required. Processing will take 5 business days upon receipt of the documents or depending on the processing time of the Transfer Agent or if there are no discrepancies with the requirements. Once the shares are cleared, it will be credited to your online account. You may sell the shares once it is posted and appears in your online account.

- Clients can place orders after trading hours from 3:31PM of the current trading day until 8:59AM of the following trading day. - Orders are queued on a first-in first-out basis. Queued orders are re-evaluated against the user's position before posting. - Once properly evaluated, queued orders are automatically posted when the market opens. - Clients can no longer cancel/edit these orders during the Market Pre-Open period until the Market opens at 9:30AM.

- Client's cash positions are insufficient to process a buy and sell order, respectively. - The stock may be suspended. - Client probably placed the order during Market Recess (12:00PM to 01:00 PM). - The price or lot size is not within the allowed fluctuations.